Transactional e-Government Services: An Integrated Approach

Although form-based services are fundamental to e-government activities, their widespread does neither meet the citizen’s expectations, nor the offered technological potential. The main reason for this lag is that traditional software engineering approaches cannot satisfactorily handle all of electronic services lifecycle aspects. In this paper we present experiences from the Greek Ministry of Finance’s e-services lifecycle, and propose a new approach for handling e-service projects. The proposed approach has been used successfully for extending existing services, as well as developing new ones.